Evaluation of Internship

1. Describe two difficult incidents or challenging situations that you see during your internship. The difficult challenging situations that I sp culmination a penny experienced during the internship were at the art gallery restaurant and the learnedness and break outment office. Firstly, I aim difficulty to enclosure up myself from an undergraduate into the headmaster commis at the world top five angiotensin converting enzyme hotels, to be spend a pennyed the Veranda restaurant.I need to learn and memorise the restaurants menus, name of the cutlery that I havnt been using before, to total to subsist all the employeesand trainees, learn new manners and how should we deal with each of our node and approach to our guest and also living in the Bangkok city which ask maven of the most difficult transportation.Secondly,the difficulty in the Learning and development (L& group AD) office is that the during the eon that Ive work is the emit season in Bangkok which it is a good opportunity for the hotel and the L&D department to train and raiment big events for the faculty such as the Walk Rally and L&D workshop in order to strengthen the relationship between confreres and develop professional skills. L&D department make to come through many new(prenominal) departments within the hotel in order to get in touch with each employees.During the April, the Mandarin oriental person Hotel Group has choosed Mandarin eastern Bangkok to run the L&D workshop host which to a greater extent than 20 of the L&D managers of Mandarin oriental Hotel around the globe leave behind come to the hotel to bedevil conference for a week and during those time our departments job were to set the recreate events to welcome the managers and run the workshop. 2. Explain how you dealt with these situations and the impact your actions had on the other parties (customers, line managers, colleagues) After a period of 2 commencement exercise weeks, I attai n settled myself in an adaptation environment very(prenominal) well.The assistance from co-worker bring on aid me to go through the challenge without a doubt. I get to survive every lags willingly, we play soccer every weekend. The chiefs expect given me a lot of great guidance in border of servicing each guest. The manager has taught and inspire us to work. Overall the professional environment in the restaurant has automatically turned me into one of the professional. either problem has been solved by the guidance and the reading by the circumspection team and the managers.Due to the small number of employees in L&D department, I get to know and closelipped to each staff ingredient very easily. Our team have a great team work, my flight simulator trained and taught me very well which allow me to get the job through with(p) very fast and efficient. The L&D team including me and other department within the hotel have put in large add together of effort to plan, set and run this big event. We have worked overtime to get the plan done before the workshop started. It is very fun to work and to get such sastisfaction from the L&D managers is one of the silk hat thing I wouldve ever imagine. 3.Identify alternative actions that you could have under behaven which would have peradventure improved the outcomes in these situations. I could have copy the menu and pack it after work to memoris the dishes. There is 2 menus in the restaurant which include the breakfast menu and the dinner menu, wine and beverage menu should have also done the same. This will allow me to learn the menu much quickly as in the working time I force out not manage to learn the menu. I should have stay close more with the managers to get their advice, understand their point of view and turn over more lesson from the experts experience.After the week of conference event, the L&D workshop conference was announced as one of the best workshop that have ever before by al l the L&D managers. The event sastisfied every manager by delight accept events, lots of surprise and the assistance of the event from every department. There is goose egg could have done better. Part 2 IMPROVING PERSONAL OR INTERPERSONAL SKILLS OVER A PERIOD OF TIME ( about d words) 1. Identify four (4) of your strengths and two (2) of your weaknesses that you experienced during your internship.Describe them in a working context. The strength that I have gained during this internship are the teamwork between co-worker, the Mandarin Oriental Bangkok team have taught everyone work collaborately to each other allowing their linked effort to turn the hotel to be one of the leader in the world. master workmanship, the hotel have host many big world class events and advantage has been excellence for over centuries, being in the professional environment have gain me this strength.Company knowledge, the company have set many hospitality training for the staff, as a L&D trainee I have to attend to every meeting. The weakness that I experienced are the want of effort, I have put most of effort at the prototypic start of the internship and during the end, sometime I have not put decent amount of great effort into work but at the end I have improve myself brought out large amount of effort. some other weakness is that I should have take the internship longer as I only do it for 5 months.I have not learn tolerable and there is a lot of things that I have missed. 2. List particular(prenominal) actions / alternatives that may help you to improve these weaknesses. a. Set a statement, I should set a statement and point out my objective of what i should gain from this internship to allow me to learn everything I should or wanted to. b. Maximise internship period, This rootage internship I have taken only 5 months and have not learn enough but the the next one I will take longer than 5. 3.Determine a plan (actions and deadlines) that will keep you perpetrat e to this period of self-coaching. To set a statement wont take long time for the action. I will only need to know which position/department Im going to working in and set the objective of what I need to learn from the position/department. 4. How would you be able to slightly and accurately evaluate your improvements ? I would be fairly and accurately evaluate my improvements by the feedback of the co-workers. According to the exit interview with the assistance L&D manager.He has asked an tell me about my strengths and the weaknesses, what I have gained and what I have not gain, he has also asked what do I want to learn more from this internship. The Assistance L&D Manager have also evaluate my improment as at first of the start working I do not know the staff very well which cause me and the team communicate not very well but at the end after I have feedback from the L&D manager of how to work with the team, I have improve myself dramatically and efficiently.The Assista nce L&D Manager and the team have been work with everyday during the intership period. The comments and the feedbacks from the co-worker are one of the most reliability evaluate of my improvement. APPENDICES 1. Copy of work certificate if applicable 2. Copy of a monthly salary statement. 3. One brochure of the brass instrument with valid room rates Your project must contain the future(a) 3 parts 1. A copy of your written report 2. A copy of your military rank 3. Your appendices, brochure, pay slip and work certificate if applicableThe evaluation must be handed in at the same time as your report, no exceptions will be made. DEADLINE Monday of week 2 separately class will be allocated a time slot, to hand in their report to the Academic Office. N. B. If you fail to submit your report and any of the other requested documents within the given deadline, you will be given a FAIL Students who are repeating their semester still need to submit their reports by the given deadline above , Monday of week 2 The report remains the property of GIHE. We refer you prepare a second copy for your records.