Project on Mystery Shopping for Barclays Bank Ghana

MYSTERY SHOPPING REPORT FOR MARCH 2012 DATE:twenty-ninth MARCH, 2012 NAME OF STAFF WHO SERVED: EMEFA GENERAL OBSERVATIONS Located at the hightail it aground floor of the trust towers, the external environs of the entrust was serene, tidy and very rise organized. The porch leading to the ravish of the believeing residence hall was well cleaned without either litter. An ATM was seen just near the entrance of the banking. It was go alone there was no customer accessing it at the condemnation of visit. One security man was seen leaning on the kvetch in front of the bank chatting with a customer. He was not at the entrance opening or accost customers but wasseen readily providing assistance when approached. Upon entering the banking hall, I observed the gentle wind was very tranquil, b justly and true with the blue background colours of the bank seen all over. gorgeous and neat posters were nicely affix all over exhibiting the banks various products. Pro ducts brochures for approximately all the products of the bank were on display and available to any customer. The counters, window ledges, floor and piece of furniture were all spot littlely clean. The glow in the banking hall was fresh. different things like contact means poster, suggestion box and a water dispenser were sited.

There were no queues which made the table operate very swift with customers spending less than five exploit in the banking hall. CUSTOMER SERVICE All 3 storyteller cubicles seen had smart looking and professional tellers offering service to customers. deuce of the tellers had on e customer each and the some other had so! me(prenominal) customers in the queue. Customers spend not more than five minutes with the tellers and service was professionally delivered. Two customer service posts with 2 desks were seen at deuce ends of the hall. One at the immediate right upon entry and the other at the far left of the hall. though both of the posts had two desks, only one CSO was seen at both ends. I mouth with the CSO at the immediate right post...If you require to get a full essay, order it on our website: OrderCustomPaper.com

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